Shipping Policy
Order Processing
Thank you for placing an order on eowrap.com. After completing your order, you will receive an order confirmation email. Please carefully verify your product details, specifications, and shipping address.
We are unable to ship to PO BOX addresses.
Tracking numbers for in-stock products will be provided within 1–3 business days after shipment confirmation.
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Handling Time
- In-stock products: 1–3 business days
- Manufactured products: 3–5 business days
- Custom orders: 14–21 business days
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Shipping Methods & Tracking
Orders are shipped via DHL, UPS, or FedEx depending on package size. Some oversized items may be shipped via freight carriers.
Tracking information will be emailed once your order has been shipped. Please allow up to 48 hours for tracking updates to appear.
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Estimated Delivery Time
Standard express delivery time is 3–7 business days.
However, actual delivery times may vary depending on destination, customs clearance, and other external factors. Delivery times are estimates only and are not guaranteed.
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Shipping Delays
Delays may occur due to customs inspections, carrier issues, weather conditions, or peak seasons.
These delays are beyond our control and do not qualify for refunds or cancellations.
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Shipping Coverage
We offer worldwide shipping with the following exceptions:
Alaska, Hawaii, Puerto Rico, Guam, American Samoa, US Virgin Islands, Ukraine, and India.
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Where Is My Order?
Once tracking information is provided, your order has left our warehouse.
Tracking updates depend on carrier scans and may not update in real time.
If you experience any issues, please contact our support team for assistance.
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Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, and taxes imposed by the destination country.
These charges are the responsibility of the customer.
We recommend checking your local customs regulations before placing an order.
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Customs Clearance & Responsibility
Customs inspections and clearance delays are beyond our control and may extend delivery time.
Delays caused by customs are not considered shipping failures and are not eligible for refunds.
The customer is responsible for providing any required documentation or information for customs clearance.
If the customer fails to cooperate with customs, refuses to pay duties/taxes, or abandons the shipment, no refund will be issued.
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Refused or Undeliverable Shipments
If a shipment is refused or returned due to customer reasons (including unpaid duties or incorrect address), the customer is responsible for all return shipping costs, customs charges, and handling fees.
No refund will be issued in such cases.
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Lost or Damaged Shipments
If your package arrives damaged, please contact us within 7 days with photos or videos.
A package is considered lost only if officially confirmed by the carrier.
If confirmed lost, we will offer a replacement or refund.
Packages that are still in transit or held by customs are not considered lost.
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Order Cancellation
Orders may be canceled only before they are processed or shipped.
Once an order has been shipped, it cannot be canceled.
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Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: service@eowrap.com