Privacy Policy

Effective date: May 24, 2026

This Privacy Policy explains how SINGMU LLC, doing business as EOWRAP ("EOWRAP", "we", "us", or "our"), collects, uses, shares, and protects personal information when you visit eowrap.com, place an order, contact us, subscribe to marketing, or use our services.

Information We Collect

We may collect the following information:

  • Contact information, such as name, email address, phone number, billing address, and shipping address.
  • Order information, such as products purchased, order number, payment status, delivery details, return requests, and customer support messages.
  • Account or form information that you choose to submit.
  • Payment-related information processed by our payment service providers. We do not store full card numbers on our own servers.
  • Device and usage information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, and interaction data.
  • Marketing preferences, such as newsletter subscription status and communication preferences.

How We Use Information

We use personal information to:

  • Process orders and payments.
  • Fulfill, ship, track, and deliver purchases.
  • Provide customer support and respond to inquiries.
  • Process returns, refunds, replacements, and warranty-related requests.
  • Send order confirmations, shipping updates, and service messages.
  • Improve our website, products, customer service, and shopping experience.
  • Detect, prevent, and investigate fraud, abuse, security incidents, and policy violations.
  • Send marketing emails or promotional messages when permitted by law or with your consent.
  • Comply with legal, tax, accounting, customs, and regulatory obligations.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, measure marketing, and support advertising.

You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

How We Share Information

We do not sell personal information for direct payment.

We may share personal information with:

  • Payment processors and fraud prevention providers.
  • Shipping carriers, logistics partners, customs brokers, and fulfillment providers.
  • Website hosting, ecommerce platform, analytics, marketing, email, review, and customer support providers.
  • Professional advisers, such as accountants, lawyers, and compliance providers.
  • Government, customs, tax, law enforcement, or regulatory authorities when required by law.
  • Successors or parties involved in a business transfer, merger, restructuring, or sale of assets.

These parties may process information only as needed to provide services, comply with law, or protect legitimate business interests.

International Transfers

Because EOWRAP serves customers worldwide, personal information may be processed in countries other than your country of residence. We take reasonable steps to protect personal information when it is transferred internationally.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, legal, fraud prevention, and dispute resolution.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, payment system, or electronic transmission is completely secure.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information. You may also opt out of marketing emails by using the unsubscribe link in our emails or by contacting us.

To make a privacy request, contact service@eowrap.com. We may need to verify your identity before responding.

Region-Specific Privacy Rights

European Union and European Economic Area Users

If you are located in the European Union or European Economic Area, we process personal information under one or more legal bases, including performance of a contract, compliance with legal obligations, consent, and legitimate interests such as fraud prevention, website security, customer support, analytics, and business improvement.

Depending on the circumstances, you may have the right to access, correct, delete, restrict, object to processing, receive a portable copy of your personal data, and withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with a data protection supervisory authority in your country of residence, place of work, or place of the alleged infringement.

If EOWRAP is required to appoint an EU representative under Article 27 of the GDPR, the representative's contact details will be made available in this policy or through another clear notice.

United Kingdom Users

If you are located in the United Kingdom, you may have rights under UK data protection law, including the right to access, correct, delete, restrict, object to processing, data portability, and the right to complain to the UK Information Commissioner's Office or another competent authority.

United States Users

If you are located in the United States, your privacy rights may vary by state. Depending on applicable law, you may have the right to know, access, correct, delete, or opt out of certain uses of personal information.

Other Regions

If you are located outside the European Union, European Economic Area, United Kingdom, and United States, you may have privacy rights under local law. You can contact service@eowrap.com to make a privacy request.

Children's Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact

SINGMU LLC, doing business as EOWRAP

30 N Gould St, Sheridan, WY 82801, United States

Email: service@eowrap.com

Phone: +1 307-533-7316